Camera and photo access
The app asks for camera access to scan wine labels and photo-library access to import label photos. If scanning does not start, verify iPhone Settings permissions for Céllare.
Support
What to check before reporting an issue.
This support page is based on the current iOS source code. It covers permissions, subscriptions, sign-in, offline behavior, and data handling without the previous fake concierge copy.
Sign in with Apple
Cloud features require authentication. The source code uses Sign in with Apple and exchanges your Apple identity token for the app's server token.
Offline behavior
Local inventory remains on-device. AI sommelier and cloud-backed analysis require an internet connection and an available backend service.
Subscriptions
The app supports free, monthly, and yearly plans. Billing, renewals, cancellation, and purchase restoration are handled through Apple.
Common Questions
Direct answers from the implementation.
Why is the AI sommelier unavailable?
The app shows an offline state when there is no network connection, and server-backed AI features can also fail if the backend is unavailable. Inventory data on your device is separate from those network calls.
What does the free plan include?
The paywall code states that free access includes unlimited cellar inventory, unlimited on-device label OCR, and drinking-window alerts. Premium unlocks AI label analysis, AI sommelier chat, and auction valuation features.
How do I restore purchases?
Open the subscription screen in Settings and use the app's Restore Purchases action. The app calls Apple's restore flow through StoreKit.
How do I manage or cancel a subscription?
The app links users to Apple's subscription-management page. Billing and cancellation are managed through your Apple ID, not through this website.
Where is my cellar stored?
The source code and in-app settings state that your wine collection is stored on this device using SwiftData. Cloud requests are made only for specific AI features.
How do I delete my data?
Inside the app, you can remove wines individually or use the delete-account-and-data action in Settings. The app also states that deleting the app removes locally stored data from the device.
Support Scope
This site does not offer live concierge support.
The current app source does not include a support phone number, support email address, SMS line, or staffed concierge workflow. Those claims were removed.
If you need direct contact, use the support contact method listed on the app's App Store page. The in-app privacy summary explicitly points users there.
Read privacy details